As a reward, he took us to a new restaurant in Bangalore. I hope Nahum from Chicago reads my blog. I have found his spiritual home. The name of the restaurant is, I believe, This One Place. It serves hamburgers and fries, spaghetti and meatballs, apple pie and many other American things. Nahum, we will go here as often as you need. It is not expensive and may make any traveler feel at home.
We were running late, so I called Suresh to let him know. That's when we found out that our new hours are 6:30 p.m. to 3:30 a.m. The hours didn't bother us, but we had both gotten up at 6:00 a.m. that morning. Sigh.
The class took a make up test on hardware and software. This was more organized than the previous test. It is open computer for software and not everyone had access to a computer last time. I think the scores will prove that the intense reviews and new testing set up (hardware test/no computer; software test/in front of computer.)
We are making good progress in getting the Citrix environment ready for the Helpdesk. There is such a lot of back home work to do to get it to this point. I think we will be okay for next week. Next week the LAT people start taking some calls. They will probably take calls for our busiest 3 hours of the day. I will be there to assist and help people feel comfortable with their knowledge here. I hope for their sake that folks in LA will be patient with all these newbies.
I know it will difficult to focus on helping the helpdesk get through these uncomfortable first two weeks. Another buy out was announced at The Times yesterday. There will be a lot on everyone's mind. Good luck to all. As one who will be leaving in October, I can say that this change is a little scary, but it can also be an opportunity. Hours and times are changing.
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