It is 5 weeks into my visit here and I finally have a sim card for the cell phone that Suresh and I bought 2 weeks ago. Last night I asked Ramesh if he could help me with this. And almost like The God Ramesh (TGR) we consider him to be, he had it for me when he picked us up today. Nah, nah, nahnahnahnah, Hey, Hey, Heyallo. There was certainly joy in the car as we got the cell to work. So all you fellow travelers, you will have a contact number if you need to reach me or have someone else reach me.
It was a good day yesterday for the LAT team at IBM. They took two hours of calls. They are dissecting the calls now and learning all they did wrong. There is a lot of that, because they are new. But there was a lot of really good stuff, too. They speak clearly and have the basics down. With practice, they will do very well. Because we on the helpdesk in LA have been doing this for a minimum of 5 years, it's hard to realize all they have to know. With this good foundation and eagerness to improve, we will be in good hands with these people. The Newsday people were in class while LAT was taking calls. But they are here today listening to the critique. This will be very helpful for them when they take calls from their groups. And remember, they will be taking calls for LA as well. It is all good.
My sister, Karen was looking out for me yesterday, as always. (I do have a lot of good angels who watch over me and take care of me.) She wondered if I had made hotel reservations for my birthday weekend in Sonoma. Of course I hadn't. I reserved the cooking school and selected a menu and wines, but hadn't taken care of lodging. Karen took care of all that for me, so all we need to do is just go up north and have fun with my siblings, our children, in-laws and out-laws. Family. What joy.
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