We had a party on Monday to celebrate LA going live. We've been live for a week, but on Monday we started taking calls from 8:00 in the morning until 8:00 at night. We take 30% of all calls. I think Chandan almost had a heart attack when I said we should take 100% of the calls. We're still a little slow, because everything is new. But we will get faster as time goes on. The party was in the cafeteria. They had cake and prizes. We gave awards to the people who had done the best in each group. It was a gift certificate to a local mall, very nice. Group 2 (the one with Tribune, the Sentinels and Daily Press) gave two prizes because they are so big. The Times' winner, Avinash, is on the later shift, so he wasn't there to receive his prize. Pinaki took the picture of Chandan giving the prize. I can't take credit for that excellent job of capturing the excitement of the moment. Bill has been getting feedback from our users. They hate outsourcing, so that is reflected. The realists at The Times understand that this is going to happen and that we have a room full of new agents, so they are gracious and accommodating. We are striving to make everyone happy, but there are some people that nobody could make happy and some who haven't had a good experience. The ones who gave us a hard time in LA are giving the people in Bangalore a hard time. The difference is that now someone is asking their opinion. Yikes. We're working hard to get better at the things that can be improved on this side of the world.
It will be easier for the LAT and Newsday teams now because we got our remote access tools working. I was showing the Times team how to use Carbon Copy. I was sure that I had remoted in to my computer in LA, but someone was on it! We started chatting using Notepad. I was so rude. "Can you move the task bar back down to the bottom." Who would do that to my pc! You all must know by now that it wasn't my pc. I had gotten two other asset numbers and remoted into some guys' computer by mistake. He was very nice to let me go on. But then, I couldn't hear what was being said in LA. He's too much of a gentleman to call me the names I think I deserved. We all lived and the LA and Newsday teams now know how to use Carbon Copy. They have done so and say that it is SOOO much easier when you can see what the user is looking at.
We are usually in the farthest right aisle of the 3 aisle production room. The other two aisles get 
inundated with Team 2 and 3 staff when they are taking mock calls or semi-live calls (a terrific idea from Newsday for their helpdesk to conference users into IBM and then stay on the line. Very helpful.) It is a zoo to me. People in India are used to sharing space and over-crowdedness. It makes me cringe. Some of the people decorated the room beautifully for the go-live celebration. This picture will show you some of that AND the plethora of people in the room. I sit across the aisle and ask Teena and our team to come see me for any questions. I can't get myself to be in the midst of all that noise. We seem to manage.
inundated with Team 2 and 3 staff when they are taking mock calls or semi-live calls (a terrific idea from Newsday for their helpdesk to conference users into IBM and then stay on the line. Very helpful.) It is a zoo to me. People in India are used to sharing space and over-crowdedness. It makes me cringe. Some of the people decorated the room beautifully for the go-live celebration. This picture will show you some of that AND the plethora of people in the room. I sit across the aisle and ask Teena and our team to come see me for any questions. I can't get myself to be in the midst of all that noise. We seem to manage.Somehow.
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