LAT was supposed to start taking live calls first. On Monday we would be taking live calls between 9:00 and noon PST (or PDT, what is it?) But there was an issue, so we will start taking 30% of all calls coming into the Times' helpdesk on Tuesday. All the rest of the teams were taking their first mock calls.
We were all there
. From Orlando Sentinel, we had Sophie and KJ. We would be dropping KJ at the airport at the end of the day. Nahum was there from Chicago Tribune. And Rob was there from Newsday. It was pretty exciting. Lots of people were there from IBM as well. The calls started flowing in and Jennifer, pictured to the left with Rob, thought she was taking a mock call from Newsday about a network password being locked out. It was her first live experience with a new program called Active Roles. It's sometimes hard to find people in there, but she succeeded and got the guy's account unlocked. Then we learned that a live call had slipped into the mix. So Jennifer took the first live call for the Tribune/IBM Daksh helpdesk. A first little step.
We were all there
. From Orlando Sentinel, we had Sophie and KJ. We would be dropping KJ at the airport at the end of the day. Nahum was there from Chicago Tribune. And Rob was there from Newsday. It was pretty exciting. Lots of people were there from IBM as well. The calls started flowing in and Jennifer, pictured to the left with Rob, thought she was taking a mock call from Newsday about a network password being locked out. It was her first live experience with a new program called Active Roles. It's sometimes hard to find people in there, but she succeeded and got the guy's account unlocked. Then we learned that a live call had slipped into the mix. So Jennifer took the first live call for the Tribune/IBM Daksh helpdesk. A first little step.After all this fun, we had to sadly take KJ to the airport. I know that Steve will be very happy soon. Last we heard, she was in Frankfort.
I got home to the best surprise. My friends at The Times, Per and Tom, sent me a care package which Shelli and Tyrone did their magic on. KJ got a package once that cost her $200 in custom fees. I never have any problems, thanks to Shelli and Tyrone. But back to the package. It was a treasure chest. Per and I have lunch together almost every day. He knows what I like (besides, he asked.) He sent the canned tuna that I wanted, but threw in canned crab. Does he know me? I got more Wasa crackers to keep my body healthy and dried fruit for similar reasons. He put in Pesto from Trader Joes! It was a definite Oh My God moment. I have boullion base so I can make good soups. As Per would say, hubba hubba. Tom had gone to the Festival of Books and sent a book bag with this year's logo. I wanted to cry. Gosh how I missed that event. And he sent me a DVD with books on it. I have the best friends. Thanks, guys.
2 comments:
And your fellow cart drivers missed YOU at the festival as well, Peggy. Mark the dispatcher was no longer available so it was wild and crazy on Saturday breaking in a new guy. Lots of good cart driving back stories only you would appreciate. Remind me to tell you the one about Pam Anderson . . . . . . . Arline
No Mark! It's horrible when you know more than the dispatcher. Pamela Anderson the, hum, star? Can't wait to hear.
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