The LA Times' team took it's first phone calls last night. We had a bit of a rough start, but that is to be expected with something new. Employees at The Times called our new 800 number and participated in mock calls with the sometimes noticably nervous agents in Bangalore.
I am pleased to report that both sides of the world did an excellent job. This dipping of the big toe in the call taking waters was perfect from this side and The Times' guys were very patient. A good experience.
We are preparing to take even more mock calls tonight. Today Pinaki taught everyone how to use the phones. I know, a little late; but he went into great detail so that will not be an obstacle today.
KJ and I went shopping this afternoon at the shop Harriet and I went to, Asian Art Emporium. KJ bought out the store. I just bought one little necklace. I'll wear it tomorrow. It's really beautiful. I was still admiring the cow for Palmer and Torin. Today I found a lovely lion or a squatty elephant for Maggie to climb on. It's fun to think of the kids climbing all over these things. It's even more fun to think of their parents accepting delivery of same at the door. Julie, don't you think a several hundred pound reclining cow would look good in your back yard?
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